In a world where everybody has something to say, it is good to listen. When you listen, you get new insights, new perspectives. You develop patience and tolerance, you become more prepared to lead.
Now more than ever, when you talk to someone or get into a phone call or video conference, you need to bring up your listening skills a notch higher so you would understand better.
Listening can also help you solve problems and see opportunities. So next time you converse with someone, listen more and listen well.
Listen not to reply but to understand.